FREQUENTLY ASKED QUESTIONS
Purchasing & Sending
Are there any fees associated with QVC Gift Cards?
No. There are no fees associated with QVC Gift Cards. You will only be charged the face value of the QVC Gift Card, shipping and any accessory add-ons. QVC eGift Cards are sent via email and incur no shipping charges.
Can I change the value of a QVC Gift Card after I've paid for it?
Not at this time.
How do I cancel the purchase of a QVC Gift Card?
If your QVC Gift Card has not been redeemed, you can cancel your purchase by contacting CashStar Customer Support. Cancellation is subject to limitations.
Which credit cards do you accept?
VISA, MasterCard, American Express and Discover.
What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code
- MasterCard, VISA, and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
- American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
When is my credit card charged for my purchase?
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as QVC CSHSTR GFTCRD.
When will my recipient receive their QVC Gift Card?
QVC eGift Card: Your QVC eGift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most QVC eGift Cards are sent within an hour of the purchase transaction. For future delivery, QVC eGift Cards are sent on the morning of the scheduled delivery date. Please see the "QVC eGift Cards" section below for more about QVC eGift Cards.
Plastic QVC Gift Card: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days. Once your plastic QVC Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
What are the shipping options?
QVC eGift Card: QVC eGift Cards will be sent via email. Please see the "QVC eGift Cards" section below for more about QVC eGift Cards.
Plastic QVC Gift Card: You can choose our standard shipping free of charge, or for an additional fee you can choose to expedite your order. You can make your selection under the Shipping Method option. Depending on when your order is placed, it may take 1-2 business days to process order.
How do I check my order status and delivery?
Once your QVC Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
Where can I ship my order?
Plastic QVC Gift Cards may be shipped to valid street addresses within the United States. For your protection, we do not ship to Post Office Boxes.
Can I buy a QVC eGift Card for myself?
Yes. To do so, go to the "Email" tab underneath "How would you like to deliver your eGift Card?" On this tab, enter your own email address in the "To" and "Confirm Recipient" fields. You should also enter your own name as the "recipient name" in the QVC eGift Card preview area at the top of the page. Complete the transaction normally. When you receive your QVC eGift Card alert via email, follow the instructions in this message to retrieve and redeem your QVC eGift Card.
I want a printed QVC eGift Card to present to someone as a gift. How do I do this?
Simply personalize the QVC eGift Card for your recipient, have it sent to yourself and then print it. To do this, go to the "Print" tab underneath "How would you like to deliver your eGift Card?" On this tab, enter your own email address in the "Your Email" and "Confirm Your Email" fields. Enter your recipient's name and your personal message on the QVC eGift Card preview, and complete the transaction normally. You will receive a QVC eGift Card alert via email. Follow the instructions in this message to retrieve your QVC eGift Card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.
Can I send two (or more) QVC eGift Cards to two (or more) different people who share an email address?
Yes. If you send separate QVC eGift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card from QVC" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX eGift Card from QVC."
Receiving & Redeeming
Where can I use my QVC Gift Card?
QVC Gift Cards are redeemable with QVC for food and merchandise by phone at 888-345-5788, via the web at www.qvc.com, or via QVC mobile applications.
When does the QVC Gift Card expire?
There is no expiration date on your QVC Gift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
Can I reload my QVC Gift Card after I've spent the full value?
Not at this time.
QVC eGift Cards
What exactly does the recipient receive when I send a QVC eGift Card?
A QVC eGift Card is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the QVC eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the QVC eGift Card, including printing instructions. Sometimes, special offers and promotions are listed on the page.
How do you prevent the QVC eGift Card email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the QVC eGift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the QVC eGift Card, and a message notifying you that the QVC eGift Card has been viewed. If the QVC eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
How do I know the recipient actually received the QVC eGift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the QVC eGift Card has been viewed. If the QVC eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact CashStar Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their QVC eGift Card.
Do I need to print my QVC eGift Card in color? Do I need a special printer?
No and no. Most standard office and household printers are equipped to print QVC eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
What if someone makes a copy of my printed QVC eGift Card?
Our state of the art technology inhibits fraud, but you must safeguard your QVC eGift Card for your own protection. If someone makes a copy of your QVC eGift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the QVC eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the QVC eGift Card and the remaining balance (if any) is transferred to your QVC membership account. If you suspect that someone has copied or stolen your eGift Card, contact CashStar Customer Support immediately.
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. Your purchase process is fully PCI compliant. If you have any questions or concerns, please contact CashStar Customer Support.
What if I lose my QVC Gift Card?
Your QVC Gift Card has cash value and should be safeguarded as such. If you lose your QVC Gift Card, contact CashStar Customer Support immediately. If your QVC Gift Card has not been redeemed, we can cancel the original and issue you a new QVC Gift Card for that value.
Who is CashStar?
CashStar is a Maine-based company specializing in Digital Gifting that allow consumers and businesses to securely order and send Gift Cards over the internet. Key personnel have played critical roles in technology and payments for such companies as American Express, Blackhawk Network, inComm, CoinStar, Wright Express, IBM, Hewlett-Packard, and L.L. Bean. CashStar is a sister company to Coupons, Inc., the successful online coupon technology and marketing company. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant.
QVC Gift Cards, powered by CashStar.